Troubleshooting Access

If you are facing trouble with accessing our station, we recommend trying out the following solutions before reaching out to contact us.

• Problem: You are outside of an Oonee station and you press to “open door” but the App says that you are too far away.

  • Solution: Try refreshing the App to update your location. The App uses a geofence to check that users are nearby the door.

• Problem: You try opening the door but you get an error message.

  • Solution: Close and refresh your app. It is most likely not registering your active location, marking that you are further away than you are.

If you are still facing issues, please email us at support@oonee.us.