Vehicle Policies

Locking Your Bike 

All bikes and micromobility devices must be locked inside Oonee. Our rule is “one vehicle one space”. This means that vehicles inside the stations must be parked in a way that does not obstruct other users to park in an available space or retrieve their vehicle from a rack.

We welcome most bikes, including e-bikes and cargo bikes, as long as they fit within our size guidelines. If your bike is so large that it prevents others from comfortably parking next to it, it’s not eligible for storage. As a reference, the maximum size we allow is approximately 78 inches (198 cm) in length and 28 inches (71 cm) in width, including any racks or accessories. Oversized vehicles such as mopeds, motorcycles are also not allowed inside and will be removed.

To ensure that everyone has room to park and retrieve their bikes, vehicles must be parked on a designated bike rack. Vehicles parked in the middle of the station that blocks other user’s access will be removed from the facility. Users who are found to be in repeat violation of this rule will receive a suspension of membership.

We strongly recommend a thick U-lock that is fastened through the frame and the locking bar, for maximum protection. Oonee is not responsible for missing bicycles and scooters that were not locked properly. To encourage security and convenience, we are piloting smart locks at some of our new stations.

IMPORTANT: The Oonee Dock is designed for parking bicycles and some types of scooters will not be secured. Please make sure that your scooter’s frame is physically fastened by the locking mechanism before parking in the Docks.

72-Hour Limit

There is a three-day limit on parking stays at the stations. The goal of this rule is to ensure that space is available for regular users. Bicycles that remain for longer than three days will be clipped and removed. To retrieve your vehicle, reach out to support@oonee.us.

Unauthorized Items

Storing other items besides for micro-mobility devices and their accessories are prohibited and will be removed at the owner’s expense. Approved accessories include helmets and spare locks and must be attached to your vehicle. If you aren’t sure whether your item would be allowed, please ask us at support@oonee.us before bringing it inside.

Due to limited space, bags and backpacks will no longer be permitted to be stored in the stations.

One Vehicle Limit

Each user can bring no more than one vehicle into the facility due to limited space. Users who bring a multiple vehicle into the facility may face a membership suspension and have their vehicle removed.

Removed and Abandoned Vehicles

Vehicles and items that have been removed from the stations for violating one of our rules will be brought to a storage facility. Owners can contact Oonee at support@oonee.us to retrieve a removed item. There will be a $100 retrieval fee due in order for the item/bike to be released. Owners have 30 days to claim their vehicle/item before it is considered abandoned. Abandoned vehicles will be discarded, donated, or auctioned. Oonee is not responsible for damage or loss of vehicles once it has been removed from a station. Items and vehicles may be exposed to outdoor conditions while it is in storage.

Bikes and scooters can be retrieved by contacting the Oonee operations team at support@oonee.us to schedule a pick-up appointment. Appointments can be made at a mutually agreed upon time with Oonee’s staff members on Monday through Friday between 8 a.m. and 8 p.m., with the exception of Federal Holidays. Appointments are typically made 3-5 business days in advance.