Station Policies

Station Availability

Access at our stations is available 24/7, unless stated otherwise for each specific location. Station interiors are illuminated during night-time hours to ensure safety and visibility.

Keeping the Doors Locked

To ensure Oonee remains secure, make sure you fully close the door and check it's locked before leaving the facility. Don’t hold the door open for others. With your help, we can keep your bike and everyone else’s safe.

Some of our newer facilities are equipped with automated doors that are designed to make entering and exiting with a bike easier. If you notice a malfunction, we ask that you notify us immediately at support@oonee.us.

Intolerable Behavior

Disrespectful, unruly, and/or illegal behavior, smoking, drinking, loitering, littering and sleeping is not tolerated and can result in a temporary or permanent membership suspension.

Service Closures and Notices

Occasionally, we are forced to suspend service due to inclement weather and other disruptions. Notices are sent out to users via email. Weather service outage notices are sent out more than 24 hours in advance. 

If you need to retrieve your bike during a service outage, please email support@oonee.us and we can grant access to open the station.